Shipping & Policy Information
Shipping Info:
- Orders typically ship about 5 business days from the time you have placed the order unless otherwise indicated or it is a holiday week. 9am - 5pm are our business hours. These may change depending on volume of orders received. Stay up to date on our IG stories. If your order is placed during closed hours, your order processing day starts the next business day.
POSTAL SERVICE DELAYS: There are many postal service delays right now that I have no control over. Packages are shipping out on time but might be delayed in transit due to high mail volume with carriers.
-If you choose the wrong shipping for your order Ie. "Happy Pack" shipping option when NOT purchasing a Happy Package your order will be cancelled and you will be refunded, with a fee deducted.
-PLEASE, please DO NOT choose Cookie DIY kit for anything other than COOKIES, unless previously coordinated with me.
- I currently ship internationally, to Canada, with tracking!
INTERNATIONAL SHIPPING (excluding Canada): Please contact me using the Contact form and let me know what you would like to purchase along with shipping information: Name, Shipping Address & Email, if you have an IG handle you can include that too! I will then send you an invoice.
Please note: we are not responsible for any loss or delay of packages, once they leave our office you assume all responsibility. Some international packages have taken anywhere from 10-45 days. We cannot replace your package, thank you for understanding.
-Packages are shipped via USPS (United States Post Office).
-Once your items have been shipped, as the buyer you assume all responsibility and liability. Happy Sweets and Treats is not responsible for any loss or delay in shipping.
Venmo: All Venmo payments must be made within 5 minutes of purchase or your order will be cancelled.
Returns, Cancellations & Exchanges:
-All sales are final. Unfortunately we cannot accept returns for any items purchased for health and safety reasons. We do not cancel orders.
-Please use our contact page for any other questions or inquiries.
