Frequently Asked Questions:
When will my order ship?
-Our processing time is typically 2-5 business days after your order has been placed, but most of the time sooner! Business days are 9am-5pm, Monday - Friday. If you have placed your order on a Monday between 9-5 your processing day starts Tuesday. If you have placed your order on Friday, your first processing day is Monday (unless it is a Holiday, of course).
Do you do Custom Scribes?
-Yes, we do. Please use the contact page or email us at firstname.lastname@example.org with what color theme.
Can you ship internationally?
-We currently ship to Canada. However, if you would like items shipped to places other than Canada and the United States, please contact me directly, as I will have to send you an invoice.
Can I pick up my items, I am local?
-Unfortunately, we are not able to do that at this time.
Can I cancel my order?
-No. As stated in our policies, all sales are final. Once you have placed your order, the items get pulled from stock and may not allow a chance for someone else to be able to fulfill their order.
Can I combine shipping on my orders?
-No. As stated in our policies, we cannot combine shipping. We are a small business and use the convenience of a website for easy ordering for you, our client! We are charged a fee for every transaction, therefore we cannot make this accommodation.
Can I rush my order?
-Yes, that option is available to have your order pulled out of cue and processed before the regular processing time. The rush fee is $20.00. Feel free to add that option to your order. If you forget to add it to your order, you can place a new order selecting the rush fee listing and please add your order number that you want rushed in the notes.
Can't find the answer to your question from the shipping tab or FAQ page?
-No problem! Please feel free to email us at email@example.com